Refund policy
Last updated: November 4, 2026
We want you to love your Aura California knife. If something isn't right, here is how returns and refunds work.
30-Day Returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your knife or accessory must be unused, unsharpened and in the same condition you received it, in its original packaging with everything it came with (box, sheath and any inserts). Please include your order number or proof of purchase.
How to Start a Return
Email us at support@auracalifornia.com with your order number and the item you'd like to return. If your return is approved, we'll send you a return shipping label and instructions. Please pack knives securely with the blade protected. Items sent back without an approved return request can't be accepted.
Returns go to: Aura California, LLC, 9112 Rose Street, Bellflower, CA 90706.
Items We Can't Accept for Return
- Knives that have been used, sharpened, altered or damaged after delivery
- Sale items and gift cards
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If an item is damaged in shipping, defective or not what you ordered, contact us right away with your order number and photos, and we'll make it right.
Every Aura California knife also carries a Lifetime Warranty against defects in materials and workmanship. Warranty claims are handled separately from returns; see our Warranty page for how to submit one.
Natural Materials
Our handles are made from natural gemstones and woods, so color, pattern and veining vary from piece to piece and may differ slightly from the photos. These natural variations are part of each knife's character and are not considered defects.
Exchanges
The fastest way to get a different knife is to return the one you have and, once your return is approved, place a new order for the item you want.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery for any reason, without justification. As above, the item must be unused and in its original condition and packaging, with proof of purchase.
Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. If you haven't received your refund within 15 business days of approval, please contact us at support@auracalifornia.com.
Questions
Email support@auracalifornia.com or call (858) 245-7119, Monday to Friday, 9am to 5pm.